Refund Policy

1. Scope

This policy covers two things: agency services that SORTIE LABS LLC provides to business clients, and subscriptions or purchases in SORTIE-published iOS apps. This website does not take payments, so there is nothing to refund on the website itself. In any conflict with a signed written agreement, the written agreement controls for that engagement.

2. Agency services

Agency work is governed by the statement of work, proposal or order form you sign with us (the “Written Agreement”). Unless it says otherwise:

Deposits and milestone payments

Deposits and milestone payments cover work scheduled, performed or delivered, and are not refundable for work already performed or delivered. If we cancel an engagement before starting work, we return the unused deposit.

Cancellation by the client

You may cancel with written notice. You pay for work completed up to the date of cancellation, plus any non-cancellable third-party costs we have already committed to on your behalf. We return any prepaid amount that exceeds those charges.

Monthly retainers

Retainers are billed monthly in advance. You may cancel with 30 days’ written notice. Hours used in the current month are not refundable, and unused hours do not roll over unless the Written Agreement says so.

Defects in delivered work

If delivered work does not meet the agreed specification, we fix confirmed defects within the period stated in the Written Agreement before any refund is considered.

How to request a refund

Email [email protected] within 30 days of the invoice date, with the invoice number and a short description of the issue. We reply within 10 business days. Approved refunds are paid to the original payment method within 30 days.

3. App Store subscriptions and purchases

Subscriptions and purchases in SORTIE-published apps are processed by Apple through your Apple Account. Apple, not SORTIE LABS LLC, handles billing and decides on refunds for these purchases, so we cannot issue them.

Request a refund from Apple

Follow Apple’s instructions at https://support.apple.com/en-us/118223. You can also report a problem with a purchase at https://reportaproblem.apple.com.

Cancel a subscription

On iPhone or iPad, open Settings, tap your name, tap Subscriptions, choose the subscription and tap Cancel. Deleting an app does not cancel its subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Free trials

If an app offers a free trial, the terms are shown on its App Store listing and in the purchase sheet before you subscribe.

4. Waitlist

The waitlist is free. You can leave it at any time by emailing [email protected].

5. Your statutory rights

Nothing in this policy limits any right you have under applicable consumer protection law that cannot be waived.

6. Contact

SORTIE LABS LLC, a Missouri limited liability company
Email: [email protected]